Support
Need help with Miji, found a problem, or have an idea? Get in touch with Miji support.
For a problem, include what you were doing, what happened, your iPhone model, and your iOS and Miji versions. Screenshots are welcome; leave out any personal information you do not want to share.
Notifications
Check iPhone Settings → Notifications → Miji to allow notifications. Focus and Scheduled Summary can affect when they appear. In Miji’s Settings, choose how Miji reaches you and the times that suit you. You can still look up words and practice inside the app if notifications are off.
Your saved words
Your collection is stored locally and automatic private iCloud backup is enabled by default. It updates after saving or removing words, organizing decks, practicing and earning Flashcards, when iCloud is available. Settings → Your library shows current status and the last successful backup. Use the same iCloud account to recover words, decks, level, schedules and earned capacity after reinstalling. Changes still pending cannot be guaranteed; check completion before deleting the app. If something looks wrong, contact support first. A vocabulary export keeps a separate copy but excludes earned capacity.
Pro and purchases
If Pro is missing, use Restore Purchases in Miji with the Apple account that made the purchase. Monthly subscriptions automatically renew unless canceled through Apple. Manage or cancel them in iPhone Settings → your name → Subscriptions. Deleting Miji or a recovery account does not cancel a subscription. Apple handles billing and refund requests; see the Apple Media Services Terms for your country for applicable withdrawal rights. Never send support your password or card details.
Earned word slots
If a completed ad has not added its 10 slots, reopen Miji with a connection and let pending rewards settle. Private iCloud backup preserves earned Flashcards without Miji signup. An ad may be unavailable because of consent choices, ad supply, connectivity or the limit of 5 rewarded ads per rolling 24 hours. You can always keep studying saved words.
Deleting this phone's online Flashcard data
Open Settings → Privacy → Account & privacy and choose Delete online Flashcard data; Apple sign-in is not required. The app preserves your local words and earned capacity. If deletion is pending, reconnect and use Retry online data deletion. Online Flashcards stay off after confirmed deletion until you explicitly enable them with a fresh installation credential.
Deleting a previous reward account
New reward-account signup is retired. If you used Apple sign-in on an older build, open Settings → Privacy → Account & privacy. A retained login has Delete backup account; otherwise expand Previous reward accounts and choose Delete a previous account. Apple proof finds only an existing account and never signs you up. Deletion removes its associated reward records and this phone’s online Flashcard history. Online Flashcards stay off until explicitly enabled. Local words, earned capacity, private iCloud backup and purchases remain. Your Apple account remains unaffected. See the Privacy Policy for shared records and retention.
If Apple authorization revocation is still pending after deletion, Miji’s service retries it during a seven-day period, with record cleanup scheduled afterward. You can also stop using Sign in with Apple for Miji in your Apple account settings. If deletion is interrupted, use the pending-deletion controls on the same screen to retry or finish cleanup. Contact support if account deletion cannot be completed.
Reporting an ad
If an ad in Miji seems inappropriate or unsuitable for its age rating, use Report an ad in Miji’s Settings (Miji 1.1 and later), or email support with “Ad report” in the subject and, if you can, a screenshot of the ad.
Privacy
See the Privacy Policy for how Miji handles your collection and support messages.
You can use the contact above to make a privacy request or complain about how Miji handles personal information. A special form or subject line is not required. Miji acknowledges privacy complaints within 30 days, investigates, provides progress updates and explains the outcome without undue delay. You can also contact your local data-protection authority.